MUTTAQIN, I. Z. .; AKBAR, M. A.; KUSUMA, B. N. . Customer Satisfaction Analysis with Servqual and Kano Model Integration to Improve the Quality of Online Transportation Services. INFLUENCE: INTERNATIONAL JOURNAL OF SCIENCE REVIEW, [S. l.], v. 8, n. 2, p. 82–92, 2026. DOI: 10.54783/influencejournal.v8i2.351. Disponível em: https://influence-journal.com/index.php/influence/article/view/351. Acesso em: 26 jul. 2026.