The Digital Divide Among Civil Servants in the DKI Jakarta Provincial Government: The Role of Age and Education in Digital Competency Readiness

Dewi Nur Afiyah Septiani; Giska Pramesty  Setyaningrum; Kania Puri Amanda Hermawan; Lina Miftahul Jannah

doi:10.54783/influencejournal.v8i3.426

Authors

Dewi Nur Afiyah Septiani Universitas Indonesia, Depok, Indonesia
Giska Pramesty Setyaningrum Universitas Indonesia, Depok, Indonesia
Kania Puri Amanda Hermawan Universitas Indonesia, Depok, Indonesia
Lina Miftahul Jannah Universitas Indonesia, Depok, Indonesia

DOI:

https://doi.org/10.54783/influencejournal.v8i3.426

Keywords:

Second-Level Digital Divide: Digital Competence, Civil Servants, UTAUT, DigComp, DKI Jakarta Provincial Government.

Abstract

The maturity of Indonesia’s Electronic-Based Goverment System (SPBE) and the high level of internet penertrtation in DKI Jakarta do not necessarily translate into an even distribution of digital skills among publik servants. This study analyses the second-level digital divide among civil cervants (ASN) of the DKI Jakarta Provincial Government by examing their digital competence readiness and its association with age and educational attainment. A quantitative, cross-sectional design with descriptive and explanatory aims was used. Primary data were collected in 2026 through an on survey of 370 civil servants selected by combining the UTAUT and DigComp frameworks. The findings show that digital competence readiness is adequate, with 81,9% of responden in the ready category. However, mastery is uneven across dimensions: digital communication and collaboration obtained the highest mean score (4,12), whereas digital content creaction obtained the lowest (3,91). This variation indicates a second-level digital divide, even though all respondentsa already use digital systems in their work. Age and educational attainment are associated with readiness but are not sole determinants. Digital competence development for civil servants should therefore be tailored to the needs of each employee group, particularly in content creation and digital security. Because the sample was non-probability, the findings are not intended for statistical generalisation.

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