Citizen Satisfaction with the Distribution of Disaster Logistic

Mashudi; Luluk  Fauziah; Anafil  Windriya

doi:10.54783/influencejournal.v5i3.191

Authors

Mashudi Vocational School, Diponegoro University, Semarang, Indonesia
Luluk Fauziah Vocational School, Diponegoro University, Semarang, Indonesia
Anafil Windriya Vocational School, Diponegoro University, Semarang, Indonesia

DOI:

https://doi.org/10.54783/influencejournal.v5i3.191

Keywords:

officer capability, compensation, service quality, and citizen satisfaction.

Abstract

Departing from such condition as officer competency, compensation received, and service quality in distributing disaster logistic that has been relatively standardized, there is an indication that people affected by flood disaster have not been satisfied yet. This research aims to find out the citizen satisfaction level and the factors affecting their satisfaction. This research employed qualitative approach with survey research format. Data collection was carried out by distributing questionnaire to 68 respondents taken purposively and interviewing some respondents randomly. In addition, data collection was also conducted using documentation and observation techniques. Data was processed using percentage and multiple linear regression techniques with Statistical Program for the Social Science (SPSS) program. The result of research shows: 1) the satisfaction of citizens affected by flood is at moderate level; 2) officer competency, compensation, and service quality affect both partially and simultaneously the citizen satisfaction; 3) meanwhile, officer competency variable affects the citizen satisfaction most significantly; and 4) some other variables affect the citizen satisfaction slightly but excluded from this research.

References

Anggraini, R., Paranoan, D. B., & Jauchar. (2019). Pengaruh Kemampuan Kerja Pegawai Terjhadap Kepuasan Masyarakat Dalam Pelayanan Publik di Kantor Kecamatan Longkali Kabupaten Paser. E-Journal Pemerintahan Integratif, 7(1), 82-91.

Bangun, W. 2012. Manajemen Sumber Daya Manusia. Jakarta: Erlangga.

Hastuti, S. K. W., Mudayana, A. A., Nurdhila, A. P., & Hadiyatama, D. (2017). Hubungan mutu pelayanan dengan kepuasan pasien peserta BPJS di Rumah Sakit Umum Daerah Yogyakarta. Kes Mas: Jurnal Fakultas Kesehatan Masyarakat, 11(2), 161-168.

Hatta, M., & Musnadi, S. (2017). Pengaruh gaya kepemimpinan, kerjasama tim dan kompensasi terhadap kepuasan kerja serta dampaknya pada kinerja karyawan PT. PLN (persero) wilayah Aceh. Jurnal magister manajemen, 1(1), 70-80.

Pangabean, M. S. 2002. Manajemen Sumber Daya Manusia. Jakarta: Ghalia Indonesia.

Peter, S., & Yeni, S. (1991). Kamus besar bahasa Indonesia. Jakarta: Balai Pustaka.

Rahayu, N. M. N., & Riana, I. G. (2017). Pengaruh Kompensasi Tehadap Kepuasan Kerja Dan Keinginan Keluar Pada Hotel Amaris Legian (Doctoral dissertation, Udayana University).

Rahmawati, D. (2013). Analisis Faktor-faktor yang Mempengaruhi kepuasan mahasiswa. Jurnal Economia, 9(1), 52-65.

Robbins, S. P., & Judge, T. A. (2009). Perilaku Organisasi. Jakarta: Salemba Empat.

Sarwono, J. (2006). Metode Penelitian Kuantitatif & Kualitatif. Yogyakarta: GrahaI lmu.

Septerina & Irawati, R. (2018). Pengaruh komensasi terhadap kepuasan kerja karyawan pada bagian produksi di PT Etowa Packaging Indonesia. Journal Applied Business Administration, 2(1).

Simamora, H. (2004). Manajemen Sumber Daya Manusia. Yogyakarta: STIEYKPN.

Sutrisno, E. (2011). Manajemen Sumber Daya Manusia. Jakarta: Kencana Prenada Media Group.